Support
Something broken, something missing, or a question you cannot find an answer to — this is where it goes.
or write to support@kotobadojo.com. Every message is read.
What to put in the message
A bug is much faster to fix when the first message already has the answers. If you can, include:
- what you were doing when it went wrong, and what you expected instead
- your phone or tablet, and which version of Android or iOS it runs
- whether it happens every time, or happened once
- a screenshot, if there was anything to see
You do not need to send your password, and we will never ask for it. Nothing about your account requires it.
Three that answer themselves
The sign-in link never arrived.
The link goes to the address you typed, and it can land in spam or promotions. If it is not there after a few minutes, ask for a new one — each link replaces the last.
I paid for Pro but the app still says free.
Subscriptions are held by the store you bought from. Open Self ▸ Account and pull to refresh; if it still disagrees, email us with the store account you used and we will match it up.
I want my account and data deleted.
You can do it yourself, without asking us — the page below walks through it and the deletion is permanent.
Elsewhere
Delete your account · privacy questions go to privacy@kotobadojo.com · Privacy · Terms